COVID-19 Information
Coronavirus Information
Enhanced Clean
We are following Airbnb's 5 step enhanced cleaning process – a set of standards developed in partnership with experts, for the times of COVID-19 and beyond.
Before every stay, we will we will follow all current government guidance and ensure that:1. Sanitise surfaces
Sanitise every high-touch surface, down to the doorknob.
2. Use approved products
Use cleaners approved by health experts, such as disinfectants with 70% alcohol or higher.
3. Thoroughly clean
Refer to our extensive checklists while cleaning room by room.
4. Wear a mask and gloves
Help avoid cross-contamination by wearing a mask and gloves.
5. Wash all linen
Use a professional laundry company.
Health and safety requirements for stays with us
During the COVID-19 pandemic, it’s important to keep health and safety in mind. We are following Government guidance and COVID-19 safety practices. In addition, you should be familiar with general health and safety guidelines for COVID-19 safety, continue to monitor applicable Government travel restrictions and advisories, and follow all laws and guidelines.
All risk cannot be elimated, especially if you're in a higher risk category (e.g. people above the age of 65 or people with pre-existing medical conditions such as diabetes or heart disease), we recommend obtaining professional guidance and taking extra precautions when you are making the decision to book a stay with us.
COVID-19 safety practices
- Wear a mask or face covering when interacting in person.
- Maintain a distance of 6 feet (2 metres) from each other at all times.
- Don’t travel if you’ve recently been exposed to or have symptoms of COVID-19
Don’t travel if:
- You are actively infected or have tested positive with COVID-19 in the past 30 days.
- You suspect you are unwell or have been exposed and are awaiting results of a test for COVID-19.
- You are showing symptoms or are concerned about possible infection of COVID-19.
- You’ve had close, sustained contact with an individual confirmed or suspected to be infected with COVID-19 within the last 14 days.
Wash your hands regularly
Be sure to wash your hands often, especially if you’re in contact with people outside your reservation and are touching surfaces and utensils in a shared space or a common area.
Wash your hands properly with soap and water for at least 20 seconds
If soap and water are not readily available, use a hand sanitiser that contains at least 60% alcohol; cover your hands and rub them together until they feel dry.
Follow guidelines on masks and social distancing in common areas and shared spaces
When you are in a common area or shared space, follow the guidelines for wearing a mask and social distancing from anyone who is not part of your group. We offer a no-contact check-in.
What to do if you test positive for COVID-19 before your stay or suspect you have COVID-19 during your stay
If you begin to feel any COVID-19 symptoms, follow NHS guidance here:
Advise us immediately if you need to cancel your stay as we have a revised cancellation policy during the pandemic.Cancellation and refunds
Free cancellation until 24 hours before check-in (time shown in the booking confirmation).
After that, cancel before check-in and get a full refund, minus the first night and service fee.
Example for a stay starting on Fri 2 Jan
1 day prior (Thu 1 Jan 2:00 PM)For a full refund, the guest must cancel at least 24 hours before the check-in time (shown in the confirmation email).
Check-in (Fri 2 Jan 2:00 PM)If the guest cancels less than 24 hours before check-in, the first night and service fee are non-refundable.
If the guest cancels after check-in, any remaining nights 24 hours after cancellation will be refunded.
Cleaning Fees
The cleaning fee is refunded if the guest cancels before check-in.
How long does it take to get a refund?
We send refunds immediately upon cancellation and they usually show up within 3-5 days, but sometimes it takes as long as 15 days before they reflect on the original payment method. In some countries, such as Brazil and India, it can take up to 2 months for the refund to arrive.
What to do if you suspect you have COVID-19 or you test positive for COVID-19 during your stay
If you have recently tested positive for COVID-19 or have started to feel any COVID-19 symptoms, follow NHS guidance here:
Contact
Phone: +44 (0)7786 626347Email: contact@hornbeamholidays.co.uk