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Booking Terms & Conditions

When a booking is submitted via our online reservation system, an automatically generated booking summary is sent to the email address provided in the booking form. This does not form a contract between us. A contract shall only arise when a booking is subsequently confirmed in writing via a letter of confirmation sent by post or email.

General

1.1 Hornbeam Holidays (“the Company”) offers holiday accommodation. The first-named person in the holiday confirmation issued by the Company (“the Holidaymaker”) agrees to enter into a contract with the Company on the following terms and conditions.

1.2 The Company enters into a binding contract with the Holidaymaker when the Company issues the holiday confirmation.

1.3 The Holidaymaker is responsible for the payment of the price of the holiday and for ensuring that all members of their party comply with all these conditions. The Holidaymaker must be aged 18 or over at the time when the holiday confirmation is issued by the Company.

Payment

2.1 Bookings must be accompanied by the appropriate deposit. The Company shall not be deemed to have accepted a booking until the holiday confirmation has been issued.

2.2 The balance must be paid not later than six weeks before the commencement of the holiday. Failure to pay the balance at this time will constitute cancellation by the Holidaymaker, in which case condition 4 will apply. It is, however, the Company’s normal practice to send at least one reminder before processing such cancellations, and for this service the Company reserves the right to make an additional charge of £10.00 for each reminder sent.

2.3 If the Holidaymaker books the holiday less than six weeks from its commencement, the full holiday charge shall be payable on sending the Booking Form to the Company. Bookings made within 14 days of the commencement of the holiday must be paid for immediately and confirmed by a completed booking form.

2.4 All payments shall be made to the Company at the address stated on the Booking Form.

2.5 The price payable for the holiday is inclusive of all booking fees, charges and Value Added Tax at the prevailing rate (VAT), and insurance (where applicable) plus Insurance Premium Tax at the prevailing rate (IPT).

2.6 The prices quoted are cash prices. Where the Holidaymaker pays any part of the cost of the holiday by a payment method that incurs a charge the Company reserves the right to charge an additional amount to cover these costs where, it is legal to do so.

2.7 The Company may refuse any booking and cancel any booking which has been made. The Company will communicate this decision to the Holidaymaker in writing. Any monies which have been paid to the Company will be repaid without delay and in full to the Holidaymaker.

Alterations or Cancellation by the Company

3.1 In the unlikely event that, where a Holidaymaker is not in breach, it shall be necessary for the Company to make an alteration to or cancel the holiday accommodation specified in the holiday confirmation form issued to the Holidaymaker, the Company shall inform the Holidaymaker of such alteration or cancellation and:-

3.1.1 In the event of alteration which is stated in writing by the Holidaymaker to be unacceptable within 14 days of being notified of the alteration by the Company, or:

3.1.2 In the event of cancellation the Company shall if possible arrange alternative holiday accommodation of a similar type and standard and in a similar location as that originally requested by the Holidaymaker (though the Company reserves the right to charge the Holidaymaker any difference in price).

3.2 If the alternative holiday accommodation is not acceptable to the Holidaymaker, the Company shall refund in full all monies paid (including insurance premiums) and shall not be under any other liability.

3.3 The Company undertakes to provide fair compensation to the Holidaymaker in the event of cancellation pursuant to Condition 3.1.

Cancellation by the Holidaymaker

4.1 Any cancellation made by the holidaymaker (for whatever reasons excepting COVID-19) shall be in writing addressed to the Company at the address stated on the booking form. The effective date of cancellation is when written notification is received by the Company. Should the Holidaymaker cancel the booking more than six weeks prior to the commencement date of the holiday, the full deposit paid will be retained. Should the Holidaymaker cancel the booking six weeks or less prior to the commencement date of the holiday, the full cost of the holiday will be retained. *In order to ensure a speedy receipt and thereby processing of cancellation the Company recommends that the Holidaymaker sends written notification of the cancellation by recorded delivery.

Limitation of Liabilities

5.1 Nothing contained in these Conditions shall exclude or restrict any statutory rights which the Holidaymaker has against the Company.

5.2 The Holidaymaker deals as a consumer and in no event shall the Company be liable for losses costs or damages suffered or incurred by the Holidaymaker as a result of failure to perform or breach by the Company of its obligations under this Agreement which are business losses including but not limited to economic loss or damage, loss of profits, interest, business revenue or savings and loss of contracts and whether such losses or damages arise in contract tort or statute and whether as a result of negligence or otherwise.

Booking Conditions

6.1 Upon receipt of the holiday confirmation form, please check the details to make sure they are correct. Any corrections can be made up to 28 days from receipt of confirmation, but cannot be rectified beyond that date. If after the booking has been accepted the Holidaymaker requires the Company to amend it in any way or to re-invoice the Holidaymaker, the Company reserves the right to charge an amendment fee of £25 per Booking Form. The Company reserves the right to treat a change of property/and or holiday dates which is made at the request of the Holidaymaker as a cancellation of one holiday and the booking of another, in which case Condition 4 above will apply.

Information in the brochure / on website(s)

7.1 The information in the brochure is believed to the accurate at time of going to press.

7.2 The company makes all reasonable efforts to ensure that descriptions accurate. The Holidaymaker should be aware that minor differences between the photograph/illustration/text used and the property may arise.

7.3 The Company reserves the right to make modifications to the property specifications that are considered necessary in the light of operating requirements. In the interest of continued improvement, the Company reserves the right to alter or delete furniture, fittings, amenities, facilities, or any part of any activities, either advertised or previously available, without prior notice.

7.4 If material changes occur after the Holidaymakers booking is confirmed the Company will advise the Holidaymaker. Holiday advisers will also make any such changes known before any future booking is made on the property in question.

Holiday Accommodation Rules

8.1 The number of people using the holiday accommodation shall not exceed the maximum number stated without prior written agreement from the Company. In the event that the maximum is exceeded without such agreement the Company reserves the right to refuse or revoke the booking at their sole discretion. This would be treated as a cancellation by the Holidaymaker, and condition 4 above will apply.

8.2 Single-sex groups of more than 3 only by prior arrangement with the Company.

8.3 Commercial vehicle parking on-site only by prior arrangement with the Company.

Damage to Property

9.1 The Company reserves the right to refuse to hand over the property where in the reasonable opinion of the Company it is likely that damage to the property will be caused by the Holidaymaker or any member of the Holidaymakers party.

9.2 The Company reserves the right to re-possess the property at any time where damage has been caused or in the reasonable opinion of the Company is likely to be caused to the property by the Holidaymaker or any member of the Holidaymakers party.

9.3 In the event of a unreasonable refusal to hand over the property or repossession on the grounds set out in Conditions 9.1 and 9.2 above, the Company shall not be liable to make a refund of any monies paid.

9.4 In the event of an reasonable refusal to hand over the property, fair compensation will be paid to the Holidaymaker.

Access

10.1 The Company or their representative shall be allowed access to the holiday accommodation at any reasonable time during any holiday occupancy.

Arrival and Departure

11.1 Unless otherwise stated on the holiday confirmation form, the normal time of occupation is after 4.00pm on the holiday start date and the holiday accommodation must be vacated by 10.00am on the last day. If the Holidaymakers arrival is delayed the Holidaymaker must advise the Person whose name and address or telephone number is given in the holiday confirmation from (“the Holiday Contact”) so that suitable arrangements can be made for entry to the holiday accommodation.

11.2 If the Holidaymaker is unable to arrive at the holiday accommodation by midday on the day following the holiday start date the Holidaymaker must advise the Holiday Contact of the intended late arrival. Failure to arrive by midday on the day following the holiday start date and failure in those circumstances to advise the Holiday Contact constitutes cancellation by the Holidaymaker, in which case Condition 4 shall apply.

Pets

12.1 Where a pet is housed in the holiday accommodation without this having been indicated on the Booking Form, the Company will have the same rights as reserved in Condition 8 above.

12.2 At all properties pets are not allowed on beds or chairs, nor are they allowed in any central facilities. Dogs must be exercised on a lead, and must not be left unattended at any time in the holiday accommodation.

Holidaymakers Responsibilities

13.1 The holidaymaker shall keep the holiday accommodation and all furniture, fittings and effects in or on the holiday accommodation in the same state of repair and condition as at the commencement of the holiday, and shall leave the holiday accommodation in the same state of cleanliness and general order in which it was found. The Holidaymaker shall be liable to the Company for any loss, costs, expenses, claims arising from any damage caused to the property and/or its contents by the deliberate or negligent act of omission or the Holidaymaker or of any person in his/her party. If as a result of such damage, the property or any of its contents need to be repaired or any of its contents need to be replaced then the Holidaymaker shall be responsible for paying the reasonable costs of doing so.

13.2.1 The Company may require the Holidaymaker to pay a sum of money to cover the cost of replacement, repair or cleaning to the property or its contents as a result of the Holidaymakers occupation (“the Security Deposit”). The Security Deposit will be refunded in full to the Holidaymaker where there has not been any loss or damage to the property or, if there has been loss or damage, the item(s) involved has or have been repaired or replaced to the reasonable satisfaction of the Company or the Holiday Contact. For the purposes of this Condition damage to the property shall include leaving it in a dirty or untidy condition on the day of departure.

13.2.2 When the Company confirms the Holidaymakers booking, the Company will advise the Holidaymaker of the amount of the Security Deposit (if any) and of the manner in which and to whom it must be paid.

13.2.3 Nothing contained in the Condition 13.2 shall affect the right of the Company to recover any sums from the Holidaymaker under Condition 13.1.

Complaints

14.1 In the unlikely event that the Holidaymaker is disappointed with the holiday accommodation, the Holidaymaker should first contact the Holiday Contact who will use all reasonable endeavours to solve the problem. Where this is not possible, the Holidaymaker should contact the Company. If after that the Holidaymaker still feels that the problem has not been resolved to their reasonable satisfaction then the Holidaymaker must within 7 days of returning from holiday, put their comments in writing to the Company, marked for the attention of the Customer Services Department. The Company recommends that these are sent by recorded delivery in order that they receive attention as quickly as possible.

Death or Personal Injury

15.1 The Company shall be responsible for the death or personal injury to the Holidaymaker or any number of the Holidaymaker’s party save insofar as this results from proven negligence of themselves or their employees.

Force Majeure

16.1 The Company shall not be liable for any loss, breach or delay due to any cause beyond the Company’s reasonable control including though not limited to Act of God, Explosion, Flood, Tempest, Fire or Accident, Pandemic, War or Threat of War, Sabotage, Insurrection, Civil Disturbance or Requisition, Acts, Restrictions, Regulations, Bye-laws, Prohibitions or Measures of any kind on the part of any governmental, parliamentary or local authority, Embargoes, Strikes, Lock-outs, or other Industrial Actions or Disputes. Under any such case the Company shall be entitled to treat the contract as discharged.

16.2 In the event of such discharge the Company’s liability shall be limited to the return to the Holidaymaker of sums paid to the Company by the Holidaymaker less an administrative charge of £25 to cover the Company’s reasonable expenses.

Law of the Contract and Jurisdiction

17.1 English law shall apply to all contractual obligations arising out of these booking conditions, which shall be deemed to have come into existence in Cricklade, Wiltshire, England.

17.2 The contractual obligations referred to in 17.1 above shall be subject to the jurisdiction of any of the courts of England, Wales, Scotland or Northern Ireland unless one or more of the parties to the contract is resident outside the United Kingdom at the date the contractual obligations are entered into in which case English courts shall have exclusive jurisdiction.

Headings

These Conditions shall be read and considered without reference to their headings which are included for convenience only.

Previous Terms and Conditions

These Booking Terms and Conditions supersede all previous issues.

Contract

When a booking is submitted via our online reservation system, an automatically generated booking summary is sent by email to the email address provided in the booking form. This does not form a contract between us. A contract shall only arise when the booking is subsequently confirmed in writing via a letter of confirmation sent by post or email.

Contact

Phone: +44 (0)7786 626347
Email: contact@hornbeamholidays.co.uk